Contact Us

At Midphase, we want you to be able to contact us at any time, day or night. We’ve provided a variety of contact methods to suit any issue, time zone, or contact preference. Whether you are searching out answers about an invoice or have a tough technical issue, our teams are available with quick and accurate responses. Find the appropriate contact method below for expert care and concern.

Existing customers: please have your customer ID and PIN number available to verify you against your account. See Midphase's account verification policy here.

Sales

For any questions relating to Sales call free on 18016663139. Our Sales team is available on the phone from 6:00 am to 3:00 pm Eastern Time, Monday through Friday (excluding bank holidays) and 24 hours a day on chat.
You can also raise a ticket from within your CHI control panel by logging in with your username and password.

Billing

For any questions relating to Billing call 18016663139. Our phone line is available Monday through Friday from 6:00 am to 3:00 pm Eastern Time and our chat is available Monday through Friday from 6:00 am to 5:00 pm Eastern Time (excluding bank holidays).
You can also raise a ticket from within your CHI control panel by logging in with your username and password.

Technical Support

For any questions regarding Domain Names, Web Hosting, Ecommerce, or Email, please submit a ticket. Our Technical Support team is available 24 hours a day, 7 days a week, 365 days a year.

Abuse

For abuse complaints please submit a ticket. We aim to respond in no longer than three working days.

System Status

For the latest information on Midphase's system, you can now go to status.midphase.com where any urgent issues will be posted. Sign up for email alerts for instant notification for outages.

Dedicated Server Support

For any questions regarding Dedicated Servers, please submit a ticket via our online support system. Our teams will respond to you as soon as possible. Dedicated Server support is available 24 hours a day, 7 days a week, 365 days a year.

Write to Midphase

To write to Midphase, please send all correspondence to the following address:

Midphase Services (Hosting Services, Inc)
115 Broadway
Floor 5 New York,
NY, 10006,
United States