Knowledgebase

Yes, you need to have a dedicated/static IP for using your own SSL; secondly, SSL's are used when people need to carry out online transactions from their sites. A static IP allows information to be passed securely using https between the server and the user's computers.

You can create a CSR and key through CPanel. You can also create a self-signed SSL using that CSR and key, but support will need to install that SSL before it will work. If you are using a self-signed SSL, then most browsers will warn the person that it is self-signed. You can also purchase SSL's from Midphase. Reseller accounts come with 1 or more SSL and the business package also comes with an SSL. To set up an SSL you will need to send an email to support@midphase.com with your request to get the process started.

There are a couple of important things to note with SSLs:

1. They are only good for one year so they will need to be re-created each year. If your SSL is going to expire in a week or two, you should contact support to make sure it gets renewed.

2. The SSL will only work with the exact domain/subdomain for which you set it up. www.domain.com is different than domain.com or secure.domain.com. If you get your SSL set up for domain.com and try to access https with www.domain.com, it will give you a warning that the SSL is not set up for that sub-domain.