Knowledgebase

Our CHI (client hosting interface) is our user-friendly control panel created to allow you to view and manage all of your hosting services in one convenient dashboard. You can manage your domains, hosting plan, account details, or submit a support ticket to our technical support staff.

There are two ways to access your CHI login page:

1. Visit the login page  directly by typing chi.midphase.com into your address bar.

2. Access CHI through midphase.com. Once you’re on the Midphase homepage, click on the Login tab in the top right corner. Click Log in to your Control Panel.

From that page you will be asked to provide your login information. Your username is either the email address associated with your hosting account, or a unique username previously created within your CHI account. Your password is the same as entered upon your initial visit/order.

Once you have clicked Log In, you will be directed to your CHI Dashboard.

If you happen to forget your account password, click Forgot Password? at the bottom. Simply provide the email address associated with your account and we’ll send you instructions on how to reset your password.

If you forget your username, click ‘Forgot Username? at the bottom. Similar to the password reset, enter the email address associated and we’ll send you instructions on how to retrieve your username.

To retrieve your username or password, you will want to make sure to check the email address on file. This is the same email address that you received your 'Welcome Email' when you first signed up for your account. It is also suggested to review your SPAM or Junk folder in case these reminders are being filtered into your SPAM or Junk folder. 

If you are not sure which email address you have on file, please contact support so that we can verify your account information and provide you the email address on file.