Knowledgebase

This article will help you know what generic settings you need to use for your email client. 

CHI Accounts

Webmail Access:

1. Go to https://chimail.midphase.com
2. Click Login in the top menu

Generic Email Client Settings:

NOTE: These are the generic and default settings for your account. You will need to modify the settings below to match the domain for your account. These settings will only work if your domain is pointing to Midphase nameservers correctly (ns14.midphase.com, ns15.midphase.com, ns16.midphase.com) and your email is for the primary account on your shared web hosting, or you have registered a domain with Midphase.

Protocol: POP3

Server/Hostname/Address: https://chimail.midphase.com
Username: you@yourdomain.com
Password: Your Password (Can be reset in CHI)
Incoming Port: 110
Outgoing Port: 25 (not recommended), 587, 8025
Outgoing Server Requires Authentication
SSL: Disabled
Secure Password Authentication: No

Protocol: POP3 with SSL

Server/Hostname/Address: chimail.midphase.com
Username: you@yourdomain.com (Enter your email account in all lowercase)
Password: Your Password (Can be reset in CHI)
Incoming Port: 995
Outgoing Port: 465
Outgoing Server Requires Authentication
SSL: Enabled
Secure Password Authentication: No

Protocol: IMAP**

Server/Hostname/Address: chimail.midphase.com
Username: you@yourdomain.com
Password: Your Password (Can be reset in CHI)
Incoming Port: 143
Outgoing Port: 25 (not recommended), 587, 8025
Outgoing Server Requires Authentication
SSL: Disabled
Secure Password Authentication: No

Protocol: IMAP** with SSL

Server/Hostname/Address: chimail.midphase.com
Username: you@yourdomain.com (Use your email address in all lowercase)
Password: Your Password (Can be reset in CHI)
Incoming Port: 993
Outgoing Port: 465
Outgoing Server Requires Authentication
SSL: Enabled
Secure Password Authentication: No

**Please note that IMAP has to be enabled for your email account on the server itself before it can be used. IMAP is included with most hosting packages and Premium Email Services. To enable this or to confirm if your package qualifies, please submit a ticket.

*Some mobile providers require different SMTP settings. If you are setting up your device and having any trouble using the above settings, your Mobile Service Provider or phone manufacturer may require different settings to use email on your Mobile device. *

If you encounter any errors or problems with this process, please contact our Technical Support Department. They will be happy to help resolve any issues you experience.