Knowledgebase

This article contains information about what a 500 error is.

The 500 Internal Server Error is a very general HTTP status code that means something has gone wrong on the website's server but the server could not be more specific on what the exact problem is.

Resolution

The 500 Internal Server Error is a "server-side" error, meaning the problem is not with your PC or Internet connection but instead is a problem with the website's server.

Even though the issue is not yours to troubleshoot or resolve, there are a few things you can do:

1. Retry the web page by clicking the refresh/reload button or trying the URL from the address bar again. Even though the 500 Internal Server Error is reporting a general error on the website's servers and not your computer, the server error may only be temporary. Trying the page again will often be successful.
   
   Note: If the 500 Internal Server Error message appears during the checkout process at an online merchant, be aware that duplicate attempts to checkout may end up creating multiple orders - and multiple charges! Most merchants have automatic protections from these kinds of actions but it's still something to keep in mind.
   
   
2. Come back later. The 500 Internal Server Error message is one of the most common error messages seen when checking out during an online purchase so sales are often disrupted. This is usually a great incentive to resolve the issue very quickly.
3. You can check the error log button in cPanel under the logs section to see what errors are being given. Sometimes 500 errors can be due to syntax errors in a .htaccess file or other things you may be able to quickly fix yourself.
4. If you can't wait any longer for the problem to be resolved or if you'd like to help out, you may want to attempt to contact tech support for more assistance by emailing support@midphase.com