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Frequently Asked Questions
Get help, 24/7
Technical decisions aren’t always easy, but our experts are here to help. Simply log into your control panel to open a chat or create a ticket for quick and easy support.
Technical Support
24 hours a day, 7 days a week on live chat
Billing Support
Chat available Monday through Friday from 6:00 am to 5:00 pm Eastern Time (excluding bank holidays). Phone line available Monday through Friday from 6:00 am to 3:00 pm Eastern Time (excluding bank holidays). Closed Saturday and Sunday
Service status
Our dedicated team keep our service status page up to date with the latest maintenance periods and unplanned downtime.
Create a ticket
Get the help you need by sending an ticket through your Midphase account.
Chat with a support agent
Our trained support team is online 24/7 ready to assist you in a chat session.
*Please have your support pin ready so we can verify you as the account holder
Send an email
If you are a Midphase client, please log into your CHI account with your username and password for faster support from our expert teams.