This article contains information about billing cycle options. Yes, most of our service plans are available on monthly or longer billing intervals. Here are the intervals for each type of service: Personal, Professional, and Business plans are ...

Does Midphase Offer Monthly Payment Plans

This article contains information about billing cycle options. Unfortunately, Midphase no longer offers quarterly billing. Most of our service plans are available in annual or longer billing intervals. Here are the intervals for each type of service: ...

Does Midphase Offer Quarterly Or Yearly Billing Intervals

This article contains information about canceling an account with Midphase. We are committed to providing a high quality service to each one of our clients and would love to do all we can to keep you engaged and satisfied with our services. Please ...

How To Cancel My Account

This page will explain the Renewal Settings under the Account section of your CHI. To access your Renewal Settings follow the instructions below: 1. Log in to your CHI account at https://chi.midphase.com/ 2. Click on the Account button on the bar on ...

How To Change Renewal Settings

This article will help you locate and identify the expiration dates for your hosting services. Step 1 - Log into your CHI account at chi.midphase.com. Step 2 - Click on the “Account” tab found on the sidebar on the left-hand side of your screen. Step ...

How To Know The Expiration Date For My Services

This article contains information on how to log into the Midhpase billing and support manager. Follow these steps to log into the billing and support manager: Log into https://chi.midphase.com and enter your username (usually the email address on ...

How To Log Into The Billing And Support Manager

You can manage your current Shared Hosting package within your CHI account, as well as your renewals. Once you have logged into CHI with your username and password, click on “Shared Hosting” on the left-hand side of your screen. From the Shared ...

How To Manage Packages & Renewals

This article contains information about renewing a service in CHI manually. If you have your account set to automatically renew, you will be charged for services before your next billing period. If you do not, you will have to manually renew your ...

How To Manually Renew A Service

After logging into CHI, you will find a page for your account. You can access this page by clicking on the icon of a silhouette as seen below. From your accounts page, you can view different information about your various services. There is a tab at ...

How To Navigate The Payments & Billing Section

This article contains how to renew your services using a PayPal account. Follow these steps to log in to your account and pay with PayPal: Log into your account at https://chi.midphase.com. Enter your username and password. Navigate to the "ACCOUNT" ...

How To Pay With PayPal

This article contains information about how to pay an invoice. Follow this step-by-step guide to renewing a service in CHI: Log into https://chi.midphase.com with your username (usually your email address) and password. If you do not know the ...

How To Renew A Service Or Pay An Invoice In CHI

This article contains information and a video tutorial about how to renew your expiring services from Midphase.com To access your Renew Expiring Services: 1. Log in to your CHI account at https://chi.midphase.com/ 2. Click on the Account button on ...

How To Renew Expiring Services

This article will show you how to renew a service on your CHI account. Log in to your CHI account at https://chi.midphase.com/ Click the Account tab. Make sure you are on the Your Products tab in the Account Page. Find the account you would like to ...

How To Renew Your Services

This article contains information about how to update your credit card. To update the credit card on file, please log into https://chi.midphase.com. Enter your username and password. Scroll down on the left-hand side of the page to "ACCOUNT". Then ...

How To Update My Credit Card Information

This article is for Midphase clients wishing to change their hosting plan to a different plan option offered through Midphase. To make changes to your service please contact our Billing team at 1-866-643-7427, by opening a live chat, or by submitting ...

How To Upgrade Or Change My Hosting Plan

This article contains information about using a coupon for ordering hosting. Coupon codes are only valid for new account sign-ups. Please enter the coupon code on the first page after you enter your domain name on the order form. The price discount ...

How To Use A Coupon To Order Hosting

This article contains information about the "Charge declined" error. This usually happens during the checkout process and there are not enough funds to cover the cost of the invoice being generated. Our hosting plans are typically rated per month but ...

I'm Trying To Order And Get A Charge Declined Error

This article contains information about why an upgrade might be considered a downgrade in terms of billing. If you are changing from an older plan to a newer plan, often the new services will be an upgrade. However, if the new plan is lower in cost ...

If I'm Upgrading My Services Why Is It Considered A Downgrade

This article contains information about our 30-day money-back guarantee. The 30-day money-back guarantee only applies to initial sign-ups of our shared hosting, reseller, WordPress, and Website Builder packages. If you cancel the service after the ...

Does The 30-Day Money-Back Guarantee Apply To All Services

This page will explain the Renewal Settings under the Account section of your CHI. 1. Navigate to the ‘Account’ section of CHI. 2. Click on the Renewal drop-down menu 3. Select the renewal option that best fits your needs- Auto Renew Manual Renew ...

How To Change Your Renewal Settings

TLDs need to be renewed at some scheduled yearly interval. Generally, you can initially register the domain for 1-10 years. This is an opportunity for both the registrant and the registry to update their records as well as collect any applicable ...

What Is A Domain Name Renewal

The DevPack upgrade addon allows unlimited MySQL databases and unlimited sub-domains. As of April of 2015, this service is only offered on the Business Package.

What Is The DevPack Addon

This article contains information about the overdue process. If you were not notified about your services being overdue, the email address on file may no longer be valid, or the email notices are being sent to spam or a junk folder. To update the ...

Why Was I Not Informed That My Services Were Overdue

This article contains information about package add-ons. We offer many different upgrades to your existing package. Sitelock is a perfect complement to any Linux Shared Hosting plan. See the following URL for details about SiteLock: ...

Does Midphase Offer Any Package Addons

This article will help Midphase clients turn off the SMS message notifications they receive at the time of their service renewals. By opting out of the SMS message you will no longer receive any renewal text messages to your phone. Step 1: Navigate ...

How Do I Turn Off The Service Renewal Text Messages

This article will assist you in purchasing a Shared Hosting service from within your Midphase CHI dashboard. Follow the steps below to purchase a shared hosting package: 1 - Login to your CHI dashboard at chi.midphase.com. 2 - Click on the “Shared ...

How To Buy A Shared Hosting Package

This article contains information on what your hosting plan includes. Log in to http://secure.mpcustomer.com and click the "Services" tab and that will show what is currently enabled on the account. If you have any questions about these services, our ...

How To Find Out What Services My Plan Includes

This article will help Midphase clients change their Shared Hosting service plan. Step 1: Navigate To Your Shared Hosting Package Step 2: Follow The Change Your Package Directions Step 3: Choose Your New Hosting Package Step 1: Navigate To Your ...

How To Upgrade A Shared Hosting Package

This article contains information about how to view your Midphase billing invoices. To view your billing invoices for your account log into https://secure.mpcustomer.com with your billing username(client ID) and password. Then Click 'View Invoices - ...

How To View My Invoices

This article contains information about reactivating your Midphase account after canceling. If you cancel your account, we can reactivate your account for you. If you originally canceled within the first 30 days of service, we would recharge your ...

If I Cancel My Account Can I Reactivate It

This article contains information about the refund policy. If your account is canceled after the first 30 days of service, we are unable to issue a refund. Please review the terms of service at https://www.midphase.com/terms/ You will find that both ...

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